Where do I see my license status?
Open the License status drawer near the top of Guided Form Builder. It shows the current badge, Refresh license action, purchase or manage options, Redeem license code controls, and purchased license codes when available. Team Seat assignment lives in Inkify Hub on the website; refresh the sidebar after an assignment changes.
How do I reopen or continue setup?
Choose Open Inkify setup for the guided builder. Choose Continue Inkify setup when Inkify has already staged an ordinary setup change. For a dashboard, Save & Deploy each Form, press Copy link under Your Inkify Form Link, then press Create or open a dashboard. Paste each Form link and press Add Form. Use Older dashboard setup only to maintain a dashboard created with the earlier process.
What should I do if Dashboard details could not be shown safely?
Do not recreate the dashboard. Check the Inkify Version row. If it says Update available, or the current build is older than the latest Apps Script version, close every browser tab for that Google Form and reopen the Form from Google Drive. Press Create or open a dashboard again only after the Version row is current. The existing dashboard and customer-owned files are not changed.
What am I reviewing when Inkify says Use existing PDF Confirmation?
Inkify found an existing PDF Confirmation column in the response Sheet. Choose Use this column & continue once. Inkify records the approval, avoids creating a duplicate, and finishes deployment automatically. Existing responses and column values are not changed.
Does Inkify read private Google Sheets?
Only the requirement owner add-on reads a selected lookup Sheet. Signer dashboards receive only the lookup result they need, not Sheet IDs, tabs, rows, or private row data.
Where do signed PDFs, responses, emails, and templates live?
They stay in the form owner Google Workspace. The customer-owned add-on handles Google Form responses, response Sheets, Drive storage, signed PDFs, custom templates, signed-copy emails, private signing keys, and retention choices.
How should I format a custom Google Doc signed PDF template?
Use normal Google Doc text with placeholders in double braces, then review them in Template Fields after selecting the Doc. Form-answer placeholders can use question titles such as {{Full Name}} or stable question tokens such as {{q:123456789}}. System placeholders that do not need matching form questions include {{Email}}, {{Timestamp}}, {{TXID}}, {{Transaction ID}}, {{IP Address}}, {{Event ID}}, {{Consent Version}}, {{Consent Accepted At}}, {{Consent Text Hash}}, and {{Signed Record Hash}}. Use {{Signature}} for a captured signature field.
Why are my custom template placeholders not replacing?
Open Copies & Storage, confirm Signed PDF Mode is Custom Google Doc template, then use Template Fields > Review Template Fields. Tokens marked Matched are ready. Tokens marked Needs mapping need a dropdown selection or an Ignore checkmark. Keep placeholders as plain {{...}} text where possible, avoid relying on drawings or comments for v1 placeholders, Save Mappings after changes, then create a preview PDF before Save & Deploy.
Can Inkify Help guide me from install to a multi-form dashboard?
Yes. Setup Coach is optional and starts only when you ask Inkify Help to start it. It can track safe progress metadata, such as counts, setup steps, and blocker categories, for up to 90 days. Automatic add-on setup sync is separate and requires opt-in in both chat and the add-on.
Where do connected requirement PDFs go?
By default, requirement PDFs use the requirement owner storage folder named Signed PDFs. When the requirement owner enables Create subfolders by dashboard source context, connected requirement PDFs can be stored as Signed PDFs / <dashboard source context>. The requirement owner add-on still creates and owns the folder and PDF.
Can requirement PDFs be organized by source context?
Yes, when the requirement owner enables the Dashboard Intent option Create subfolders by dashboard source context. The source context comes from the connected registration or intake dashboard, but the source owner cannot control storage routing or provide source-owned storage details.
Can the source form owner receive a copy of signee confirmations?
Yes, when the requirement owner enables Source owner copy on signee emails and the connected source owner accepts that option while accepting the invite. The requirement owner Google account sends the signee confirmation or signed-copy email and BCCs the trusted connected source owner. BCC is not visible to the signee.
Why does lookup not show all completed forms?
Optional public lookup checks legacy records and optional lookup Sheets that match the submitted identity. It does not open private Connected Forms projections from the public page. Private Connected Forms records are verified after the signee completes the dashboard flow, in the applicable customer-owned Google account. If a card says Not confirmed here, that does not mean the private connection failed: continue the required form, return to the dashboard, and use Inkify → Sync now only if a completed submission still shows Processing.
Will a dashboard recognize a requirement completed months ago?
Yes. First complete a dashboard member Form for that person so Inkify knows whom to check. Then run Inkify → Sync now on the Form with the older completion and on the Form where you review the dashboard. Inkify checks newer responses first, continues through older history in bounded passes, and updates only Inkify-managed status and date columns. It does not change submitted answers, resend receipt emails, or regenerate PDFs. If more than one historical transaction matches the same person, Inkify shows Needs review instead of silently marking it complete.
Why are response sheets missing fields?
Each form owner keeps their own Google Form response Sheet. A connected dashboard can show status for linked requirements, but it does not centralize every private answer from every requirement form into the source form response Sheet. New Inkify-managed response rows render their timestamps in that response Sheet's configured time zone, including a time-zone abbreviation, UTC offset, and IANA time zone so a shared Sheet stays clear. Existing historical rows are not rewritten.
Why are Submitted At and Signed At different?
Submitted At is when Google Forms accepted the response. Signed At is the final validated signature-completion time, so it can be earlier than Submitted At; response-only rows leave Signed At blank. Both are displayed in the response Sheet owner's configured time zone with the time-zone abbreviation, UTC offset, and IANA time zone. If a signer's device clock is implausibly far from Google Forms' server timestamp, Inkify uses the Google submission time for Signed At instead of recording a misleading past or future date. Older signed payloads that did not record a separate completion event may use the consent-acceptance time as the legacy fallback.
What does Response not confirmed mean?
Inkify stopped waiting because it could not yet prove that Google Forms recorded the response. Choose Check status again on the same page. Do not submit the form again unless the form owner asks you to. If the response remains unconfirmed, the form owner should open the updated Inkify setup and run Save & Deploy once to refresh that form’s owner-controlled submission settings. If Inkify asks to protect older PDF Confirmation history, approve keeping the existing receipt links and adding the new protected PDF Confirmation column. Existing response rows and receipt links stay in place.
What if Google Forms recorded my response but Inkify could not finish processing?
Do not submit the form again. Google Forms already recorded the response, so the signee may close the page. The Form owner should open the affected Google Form, choose Add-ons (puzzle icon) → Inkify → Open Inkify setup, review any launch issue, then choose Save & Deploy or Retry Deploy if shown. This repairs owner-side response Sheet, PDF, email, and Connected Forms processing without removing the Google response.
Should I use the Google Forms responder link?
No. After Save & Deploy, use the Live Inkify Link shown in the Inkify sidebar. The Google Forms responder link bypasses the Inkify signing page.
Why is Save & Deploy disabled?
Check the launch status near the bottom of the builder. Common blockers include a missing signed-in admin email, incomplete signature/copy settings, missing required storage setup, or Connected Forms questions that still need installation.
What should I do when the sidebar says an update is available?
If the add-on Version row says Update available, reload Google Forms. If the badge remains, close every browser tab for that Google Form, then reopen the Form from Google Drive so the Marketplace add-on can load the newest code. Do not start a Connected Forms step while Update available is still shown; that tab is still running an older release and can repeat an already-corrected setup error. Continue only after the Version row shows a version number without the Update available badge. If Support Info says Form deployment: Save & Deploy recommended, the add-on is loaded but this form needs Save & Deploy to refresh its form-owned deployment metadata.
How do I recover a signed copy?
Open Recovery and repair, enter the Transaction ID or Workflow ID in Signed Copy Recovery, then choose Resend Existing Copy or Regenerate & Resend. Recovery runs from the customer-owned add-on context and uses the form owner storage and email path.