Where do I see my license status?
Open the License status drawer near the top of Guided Form Builder. It shows the current badge, Refresh license action, purchase or manage options, Redeem license code controls, and purchased license codes when available. Team Seat assignment lives in Inkify Hub on the website; refresh the sidebar after an assignment changes.
When should I use the larger setup window?
Use Open larger setup window when you are reviewing several drawers, mapping lookup Sheets, or configuring Connected Forms. It shows the same builder as the sidebar with more room. Opening it is not a settings change.
Does Inkify read private Google Sheets?
Only the requirement owner add-on reads a selected lookup Sheet. Signer dashboards receive only the lookup result they need, not Sheet IDs, tabs, rows, or private row data.
Where do signed PDFs, responses, emails, and templates live?
They stay in the form owner Google Workspace. The customer-owned add-on handles Google Form responses, response Sheets, Drive storage, signed PDFs, custom templates, signed-copy emails, private signing keys, and retention choices.
How should I format a custom Google Doc signed PDF template?
Use normal Google Doc text with placeholders in double braces, then review them in Template Fields after selecting the Doc. Form-answer placeholders can use question titles such as {{Full Name}} or stable question tokens such as {{q:123456789}}. System placeholders that do not need matching form questions include {{Email}}, {{Timestamp}}, {{TXID}}, {{Transaction ID}}, {{IP Address}}, {{Event ID}}, {{Consent Version}}, {{Consent Accepted At}}, {{Consent Text Hash}}, and {{Signed Record Hash}}. Use {{Signature}} for a captured signature field.
Why are my custom template placeholders not replacing?
Open Copies & Storage, confirm Signed PDF Mode is Custom Google Doc template, then use Template Fields > Review Template Fields. Tokens marked Matched are ready. Tokens marked Needs mapping need a dropdown selection or an Ignore checkmark. Keep placeholders as plain {{...}} text where possible, avoid relying on drawings or comments for v1 placeholders, Save Mappings after changes, then create a preview PDF before Save & Deploy.
Can Inkify Help guide me from install to a multi-form dashboard?
Yes. Setup Coach is optional and starts only when you ask Inkify Help to start it. It can track safe progress metadata, such as counts, setup steps, and blocker categories, for up to 90 days. Automatic add-on setup sync is separate and requires opt-in in both chat and the add-on.
Where do connected requirement PDFs go?
By default, requirement PDFs use the requirement owner storage folder named Signed PDFs. When the requirement owner enables Create subfolders by dashboard source context, connected requirement PDFs can be stored as Signed PDFs / <dashboard source context>. The requirement owner add-on still creates and owns the folder and PDF.
Can requirement PDFs be organized by source context?
Yes, when the requirement owner enables the Dashboard Intent option Create subfolders by dashboard source context. The source context comes from the connected registration or intake dashboard, but the source owner cannot control storage routing or provide source-owned storage details.
Can the source form owner receive a copy of signee confirmations?
Yes, when the requirement owner enables Source owner copy on signee emails and the connected source owner accepts that option while accepting the invite. The requirement owner Google account sends the signee confirmation or signed-copy email and BCCs the trusted connected source owner. BCC is not visible to the signee.
Why does lookup not show all completed forms?
Lookup checks only the connected requirement records and optional lookup Sheets that match the submitted identity. Make sure the registration or intake form has Source context and Dashboard Mode configured, each requirement invite is accepted, managed questions are installed, and each requirement form has received a matching completed submission.
Why are response sheets missing fields?
Each form owner keeps their own Google Form response Sheet. A connected dashboard can show status for linked requirements, but it does not centralize every private answer from every requirement form into the source form response Sheet.
Should I use the Google Forms responder link?
No. After Save & Deploy, use the Live Inkify Link shown in the Inkify sidebar. The Google Forms responder link bypasses the Inkify signing page.
Why is Save & Deploy disabled?
Check the launch status near the bottom of the builder. Common blockers include a missing signed-in admin email, incomplete signature/copy settings, missing required storage setup, or Connected Forms questions that still need installation.
What should I do when the sidebar says an update is available?
If the add-on Version row says Update available, reload Google Forms or close and reopen the form so the Marketplace iframe can load the newest add-on code. If Support Info says Form deployment: Save & Deploy recommended, the add-on is loaded but this form needs Save & Deploy to refresh its form-owned deployment metadata.
How do I recover a signed copy?
Open Recovery and repair, enter the Transaction ID or Workflow ID in Signed Copy Recovery, then choose Resend Existing Copy or Regenerate & Resend. Recovery runs from the customer-owned add-on context and uses the form owner storage and email path.